Refund policy

Returns, refunds and exchanges

At this time, no refunds or exchanges are permitted.

Dissatisfaction and order errors

If you are completely dissatisfied with the product, or if there was an error or mix-up on our end, we will make it right. This includes broken items, wrong items sent, or an incorrect size.

You have 15 days from the delivery date to contact us about any error. After this period, we will no longer accept reports of order errors.

Return shipping

Customers are responsible for all return shipping charges.

Contact

Please email houseofemma@hotmail.com.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.